Terms and Conditions

Detailed description of goods and/or services
Hearts Desires supply Edible and Exclusive Gifts Online and conduct adult and children decorating classes.


Delivery policy of products
We endeavour to ensure that all orders are processed timeously and are delivered within 7 (seven) working days of receipt of payment. This, however, depends on the performance of the outsourced courier services.


Collection of Goods
We do have a collection option on our website should you prefer to collect your order.  Orders must be collected from our premises in the Upper Highway Area, Durban by prior arrangement.


Orders sent to Post Office Boxes
We do not deliver to Post Office Boxes.  Please ensure that you supply us with a physical address when placing your order.


We reserve the right to change pricing without prior notice.


Promotional Offers
Promotional offers are at our discretion and may be withdrawn or changed at any time.


Order Processing
Your order will not be processed until we receive a confirmed order and full payment.


Bespoke Orders
Please note bespoke orders are subject to alternative delivery times.  For more information email info@heartsdesires.co.za


Return and Refunds policy
We regret we are unable to exchange or refund delivered stock.


Payment options accepted
We have 2 (two) payment options.

 Payment option 1: Credit Card payment:

We accept all credit cards.
All transactions are processed through Pay Fast.
At no stage do we have access to your credit card details.

Payment option 2: Direct Deposit or, Electronic Fund Transfer (EFT):

Select the Direct Deposit or, Electronic Transfer payment method after you have completed and confirmed your order.
On receipt of your order confirmation, you will receive our banking details and your invoice number. Use these banking details to either make a direct deposit into our account from your bank or to make an Electronic Funds Transfer via internet banking. Please remember to use your invoice number as your reference for your payment.

Please email a copy of your payment confirmation to us so that we can commence processing your order, as direct bank deposits and EFT’s can take up to 2-3 (two to three) days to reflect on our bank statements. Please see our contact details below.


Card acquiring and security
Card transactions will be acquired for Hearts Desires via Pay Fast who is an approved payment gateway for all South African Acquiring Banks. Pay Fast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on this website.


Customer details separate from card details
Customer details are securely be stored by Hearts Desires as per our Customer Privacy Policy.


Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


Customer Privacy Policy
Hearts Desires shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).


Hearts Desires takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


Country of Domicile
This website is governed by the laws of South Africa and Hearts Desires chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


Hearts Desires may, in its sole discretion, change these Terms and Conditions at any time without notice.


Company information
This website is run owned Hearts Desires, Durban, South Africa.


Contact Details:
Location:  Durban, South Africa
Contact Number: + 27 82 892 9190
Email Address: info@heartsdesires.co.za
Website: https://www.heartsdesires.co.za



In terms of the Government Gazette Vol:657 Dated 26 March 2020 No 43164 - Information regarding COVID19 can be found at HERE