Terms and Conditions
Hearts Desires supply Edible and Exclusive Gifts Online and conduct adult and children decorating classes.
Collection of Goods
We do have a collection option on our website should you prefer to collect your order. Orders must be collected from our premises in the Upper Highway Area, Durban by prior arrangement.
Orders sent to Post Office Boxes
We do not deliver to Post Office Boxes. Please ensure that you supply us with a physical address when placing your order.
We reserve the right to change pricing without prior notice.
Promotional offers are at our discretion and may be withdrawn or changed at any time.
Your order will not be processed until we receive a confirmed order and full payment.
Please note bespoke orders are subject to alternative delivery times. For more information email firstname.lastname@example.org
Return and Refunds policy
We regret we are unable to exchange or refund delivered stock.
Payment options accepted
We have 2 (two) payment options.
Payment option 1: Credit Card payment:
We accept all credit cards.
All transactions are processed through Pay Fast.
At no stage do we have access to your credit card details.
Payment option 2: Direct Deposit or, Electronic Fund Transfer (EFT):
Select the Direct Deposit or, Electronic Transfer payment method after you have completed and confirmed your order.
On receipt of your order confirmation, you will receive our banking details and your invoice number. Use these banking details to either make a direct deposit into our account from your bank or to make an Electronic Funds Transfer via internet banking. Please remember to use your invoice number as your reference for your payment.
Please email a copy of your payment confirmation to us so that we can commence processing your order, as direct bank deposits and EFT’s can take up to 2-3 (two to three) days to reflect on our bank statements. Please see our contact details below.
Card acquiring and security
Card transactions will be acquired for Hearts Desires via Pay Fast who is an approved payment gateway for all South African Acquiring Banks. Pay Fast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on this website.
Customer details separate from card details
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Hearts Desires shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
Hearts Desires takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of Domicile
This website is governed by the laws of South Africa and Hearts Desires chooses as its
Hearts Desires may, in its sole discretion, change these Terms and Conditions at any time without notice.
This website is run owned Hearts Desires, Durban, South Africa.